customer-service
It may be the team out in the field that scores, but they simply cannot win without the very best supporters.

These nice people from our Sales Support Department take care of your every wish, demand or command. They pick up phones, faxes and e-messages They get your orders on the run and the paperwork done.
They see to it that ordered goods reach you in good order: the right quality, the exact quantity, as speedy as requested and as correct as expected. And they even bill you for it!

These loyal employees are a bit like leprechauns: rarely to be seen, but they do get a lot of work done...